Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We are pleased to inform that our store offer express delivery via OnPost on all orders worldwide for only 4.95 €. When you spent 50 € and more there is no additional cost for a delivery.

Which payment methods are accepted in the Online Shop?

You are able to use all of the payment types that are listed below.

  • PayPal
  • Stripe
  • Visa
  • MasterCard
How long will delivery take?

Estimated delivery time for each region are listed below.

  • Ireland
    Regular delivery 3 days or Express delivery 2 days.
  • UK & Northern Ireland
    Regular delivery 5 to 7 working days,                                               Express delivery 2 to 4 working days.
  • EU
    Regular delivery 10 to 14 working days,                                     Express delivery 7 to 10 working days.
  • USA/Canada
    Regular delivery 10 to 14 working days,                                      Express delivery 7 to 10 working days.
  • Australia/New Zealand
    Regular delivery 10 to 14 working days,                                     Express delivery 7 to 10 working days.
  • Rest of Wold​​​​​​​
    Regular delivery 10 to 14 working days,                                             Express delivery 7 to 10 working days.
How secure is shopping in the Online Shop? Is my data protected?

We are taking your safety very seriously, and that is the reason why all credit and debit cards are subject to validation and authorisation process by our company and also by card issuer at the same time. This is helping us avoid any types of fraud and keep your details safe during every step of your order.

What exactly happens after ordering?

At thewoollenmarket.com we are focusing on giving you the best customer service possible and also at the same time placing a big emphasis on getting everything perfect every order. Our customer service team is there to ensure you are kept fully informed from the time you select your items up to monitoring that your purchase is delivered safely

Step 1. Confirmation that the order has been received is sent from our web site after you place an order.

Step 2. Confirmation your order has dispatched is sent from our customer service team. This email will include a tracking code for your parcel to enable you to monitor its delivery progress. Note* in certain countries there are delays in updating local shipping information on the system and a parcel will not always show the most current data when you search in tracking

Do I receive an invoice for my order?

We are sending invoice via e-mail with every purchase

Send us an email